Our client is a global manufacturer of Speciality Chemicals and Polymers and due to continued growth, they are now looking to add a IT Service Desk Analyst to their team on a 6 month contract basis, with the possibility for this to lead to a permanent position. You will be involved in a variety of project tasks and actively analyse and troubleshoot.

Responsibilities

• First line telephony and second line desktop technical support, as this is a hybrid position
• Provide on-site and remote technical assistance to business customers based at Grangemouth and remote sites
• Work on-site and assist with hardware installations, computer builds, client software upgrades, active directory administration, system integrations, and other desktop related incidents and requests
• You will also be involved in project activities where Service Desk and Desktop specific skills and experience is required as part of new service implementations and upgrades
• Respond to client support incidents and requests by phone and/or automated helpdesk system tickets
• Install and upgrade operating systems and client software
• Advising on client software or hardware upgrades
• Maintaining an asset management system of all client machines
• User and workstation administration using Active Directory
• Troubleshooting and resolving email issues (Outlook client and M365)
• Providing support and assistance for meeting room audio visual equipment.
   

Experience & Qualifications

• Candidates will holds a ITIL foundation level certification and MCDST or role based equivalent 
• Extensive knowledge of computer hardware and software
• Excellent troubleshooting and problem solving skills
• Proven work experience as a desktop engineer
• Excellent knowledge of current Microsoft operating systems and client software
• Working knowledge of automated helpdesk and asset management systems
• Hold a UK Driving Licence

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.